![]() Find your redemption code on an insert card inside the box. Note: For Elements products, the serial number is on the Windows DVD sleeve. The serial number is a 24-digit numeric code. Find your serial number on the disc sleeve or on the product box. I responded to an offer from Adobe, bought and downloaded the software. Find your redemption code beneath the scratch-off foil on the back of the card. I received an email from Adobe containing my order number and serial number. ![]() Hold power button for 10 seconds to shut down. ![]() System displays four white boxes (Windows logo) forever, does not start. Installer requires restart, displays 'restart now' button. I installed and activated Adobe Elements 2023 using the serial number provided in the email, and ran it successfully yesterday. Here are the steps: Download and install Photoshop Elements, using serial number to activate. There is a charge of $79.68 showing on my credit card, and it says payment was made to "Adobe Systems." Today, it said the software still needed to be activated and prompted me again for the serial number. I again copied it from the email and pasted it into the field. But this time it said the serial number had been "revoked." I tried again a couple of times, sometimes typing the serial number in by hand, sometimes copying and pasting. Still "revoked." I logged into my Adobe account and found the order, showing the identical serial number. I followed the "troubleshooting" steps and it said that a "revoked" serial number meant i had bought unauthorized software and that I should call Adobe. Of course they are closed for the weekend. I do not see how it is possible that the software could be anything other than a genuine Adobe correct.
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